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Legal Terms That Protect Your Account

Our legal framework is built around your account security and fair access to the games you choose.

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POLICY SUPPORT CHANNELS

Reach Our Legal and Account Team

Questions about your account terms, data rights or deposit security? Our support team is ready to walk you through our policies and help you understand how they apply to your specific situation. Contact us via live chat, email or phone during our support hours.

Team online

Live Chat Support

Open the chat window in your account lobby or at the bottom of this site. Our team responds within seconds during active hours, seven days a week.

Email Support

Send account, legal or data-handling questions to our support email. We reply within 24 hours, Monday through Friday, with detailed explanations of our policies.

Phone Support

Call our Indonesian support line between 10 AM and 10 PM Jakarta time. Our team can explain your rights and how our terms affect your account access and withdrawals.

TRUST AND TRANSPARENCY

How We Handle Your Data and Account Security

Your account information, payment history and personal data are encrypted and stored on secured servers. We use industry-standard SSL certificates to protect every login and deposit you make.

Data Encryption

All account logins and payment transactions use SSL 256-bit encryption. Your credentials and linked payment methods are never visible in your account statements.

Payment Privacy

DANA, OVO, GoPay and QRIS transactions appear in your account history by payment method only—never the full payment details. Bank transfer reference numbers are masked after 90 days.

Account Access Control

You control who sees your account. We do not sell your email, phone number or gaming history to third parties. Two-factor authentication is available in your security settings.

Data Retention

We keep your account data for seven years to meet financial reporting rules. After that, personal information is anonymised. You can request deletion sooner if you close your account.

Request Your Data

Contact our support team to download your full account history, deposit records and personal data. We deliver it as a file within 14 days at no charge.

Change or Delete

Update your name, email or phone through account settings any time. To permanently close your account, submit a deletion request via email and we'll complete it within 48 hours.

Your Account Rights and Legal Questions Answered

You can reset your password through the login page by entering your email or username. If your phone number changes, update it in account settings immediately so account recovery codes reach the right number. Our support team can verify your identity and unlock your account within one hour if you lose access.

Yes. You can pause your account for 30 days from account settings, which locks all access but keeps your data safe. To permanently close your account, email our support team with your username and account email. We process closures within 48 hours and return any balance via your original deposit method.

Your deposit appears in your account balance within seconds of completing the payment. Your transaction ID is shown in your account history, and your bank or e-wallet confirms the charge on their end. We store a receipt for all deposits—request it anytime from support if you need proof.

Withdrawals are processed to the same payment method you deposited from—DANA, OVO, GoPay, QRIS or bank transfer. The withdrawal must match your account verification. Standard processing takes 1–24 hours depending on the payment rail; bank transfers may take up to 2 business days. We send a confirmation email when your withdrawal is complete.

Your account data is never shared with third parties unless you request it or we're required by law. All data is encrypted with SSL 256-bit security. You can download your full account history anytime, and we delete personal information within 90 days of account closure unless we're legally required to keep it longer.

Contact our support team immediately via live chat or email with the transaction ID and date. We investigate all disputed transactions within 24 hours. If your account was compromised, we reset your password and security settings. Funds from unauthorised activity are restored to your account once verified.

Email our support team with your username and request type. We provide a download of your full account data—deposits, withdrawals, game history and personal information—within 14 days at no cost. Account deletion is processed within 48 hours and cannot be reversed.

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